Shipping

This is Zeotein's shipping policy as published at zeotein.com. Questions? Email [email protected].

Order Processing

All orders are processed after payment is successfully completed.

Orders may include digital materials, physical products, or a combination of both. Digital materials are delivered electronically. Physical products are shipped according to the timelines below.

Presale & Pre-Order Shipments

Some products are offered as presales or pre-orders, meaning they are purchased before production or fulfillment begins.

• Estimated ship dates are disclosed clearly on the product page and/or at checkout.
• Presale orders ship on or around the disclosed date.
• Orders are fulfilled in the order they are received.
• Presale fulfillment timelines are estimates, not guarantees.

Orders placed during a presale are not considered late unless they exceed the disclosed fulfillment window.

Shipping Timelines

Shipping timelines begin once an order has shipped, not when it is placed.

• Processing and fulfillment times vary based on product type and order volume.
• Carrier transit times are estimates and are not guaranteed.
• Delays caused by carriers, weather, holidays, or other external factors are outside the merchant’s control.

Shipping delays do not constitute non-delivery.

Tracking Information

Tracking information is provided after an order has shipped.

• Tracking is not available prior to fulfillment.
• Orders containing presale items will not receive tracking until shipment occurs.
• Failure to receive tracking prior to shipment does not indicate an issue with the order.

Digital Delivery

Programs may include digital guides, educational materials, or downloadable content.

• Digital materials are delivered electronically after purchase.
• Delivery of digital materials constitutes partial fulfillment of the order.
• Digital delivery is not affected by physical shipping timelines.

Shipping Addresses

Customers are responsible for providing accurate and complete shipping information.

• Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for refunds or replacements.
• Address changes are not guaranteed once an order enters processing.

Lost, Delayed, or Returned Packages

Zeotein is not responsible for:

• Carrier delays
• Lost or stolen packages after confirmed delivery
• Packages returned due to incorrect address entry

In cases of confirmed delivery by the carrier, the order is considered fulfilled.

International Shipping

If applicable:

• International orders may be subject to customs duties, taxes, VAT, or handling fees imposed by the destination country
• These charges are not included in the order total or shipping cost and are the responsibility of the customer
• Zeotein has no control over these fees and cannot predict their amount
• International delivery times vary and are not guaranteed

Customer Responsibility

By placing an order, the customer agrees to:

• Review product disclosures and shipping timelines prior to purchase
• Monitor confirmation and shipping emails
• Contact the merchant directly with shipping questions before initiating disputes

Contact

For shipping inquiries, customers may contact: [email protected]