Love it or your money back

This is Zeotein's refund policy as published at zeotein.com.

30-Day Money-Back Guarantee

We stand behind Zeotein. If you try it and it isn't for you, we'll refund it under the terms below.

Covered products

• The guarantee covers our protein blends only: Zeotein Cacao (bulk bag), Zeotein Cacao 30-Day Stick Packs, Zeotein Vegan 30-Day Stick Packs, and the Starter Kit versions of each.
• One 30-day supply per order. If an order contains more than one bag or box of a protein blend, the guarantee covers one 30-day supply. Additional bags or boxes in the same order are not refundable.

Eligibility

• Applies to your first order only, limited to one guarantee claim per customer, per household, and per payment method.
• Contact us at [email protected] within 30 days of the delivery date to start a claim. We'll send return instructions.
• Applies only to products purchased directly from zeotein.com. Products bought through a third-party retailer must be returned to that retailer.

Returning the product

• The product must be returned to us to receive a refund. Opened product is fine. You have to actually try it.
• You are responsible for return shipping costs. We do not provide prepaid return labels.
• Refunds are issued once the return is received.

What is refunded

• The purchase price of one 30-day supply of a protein blend, less any discounts applied to the order.
• Shipping charges are not refunded: neither the original shipping you paid nor the cost of returning the product.
• Free or promotional items included with the order (shaker, Save-A-Scoop, digital guides) are not refunded and do not need to be returned.

Final sale: not covered

• Single-ingredient supplements are final sale. They have no return window.
• Digital guides, merchandise, shakers, and accessories are final sale.
• Any bag or box beyond the first 30-day supply in an order, including multi-packs and multi-month supplies such as the 4-Month Supply (Buy 3, Get 1 Free).
• Subsequent or repeat orders, and subscription renewal orders.
• Requests made more than 30 days after delivery.
• Accounts where a prior guarantee claim has already been honored.

Subscriptions

Subscriptions can be paused, skipped, or cancelled anytime from your customer portal. Cancelling stops future charges; it does not retroactively refund shipped orders. Renewal orders are not covered by this guarantee.

Damaged, incorrect, or missing items

If your order arrives damaged, or an item is missing, email us at [email protected] within 14 days of the delivery date shown on your tracking. Include your order number and photos of the affected item and the outer shipping box.

Once received, we'll replace the affected item or refund it, at our discretion. Claims submitted more than 14 days after delivery may not be eligible.

International orders: packages shipped outside the United States are subject to inspection by the destination country’s customs and biosecurity authorities. Officers may open, cut into, or repackage products during inspection. Zeotein is not responsible for damage, delays, or losses caused by customs inspection, or for any duties, taxes, or fees charged by the destination country.

This section covers damaged and missing items. It is separate from our 30-Day Guarantee, which is described above.

Subscriptions

You can skip, pause, swap, or cancel a subscription any time before your next billing date through your customer portal: https://zeotein.com/a/subscriptions/login

Cancelling stops future deliveries. Orders that have already shipped are handled under the guarantee terms above. If a guarantee refund is issued on a subscription order, the subscription is cancelled at the same time.

International orders

International orders are eligible for the 30-day guarantee on the same terms. Return shipping and any customs charges are the customer’s responsibility. Customs duties, taxes, and VAT are set by your country, collected by the carrier, and are not refundable by us.

How to start a claim

Email [email protected] with your order number and one line about why it wasn’t right for you. We’ll reply with instructions. Please don’t send anything back before you hear from us.

Zeotein LLC · [email protected]